TrueZenBeads FAQ — Brand, Shipping & Crystal Questions
About TrueZenBeads
What is TrueZenBeads?
TrueZenBeads is an artisan crystal jewelry brand specializing in handcrafted natural gemstone bracelets inspired by traditional feng shui and cultural symbolism. We create authentic pieces from ethically sourced natural crystals including black obsidian, tiger eye, amethyst, citrine, rose quartz, and jade.
Is TrueZenBeads legitimate?
Yes. TrueZenBeads is a registered business (single-member LLC) headquartered at 30 N Gould St, Sheridan, WY 82801, USA. We can be contacted at support@truezenbeads.com or +1-646-612-5316. All crystals are certified authentic natural gemstones — no synthetic, dyed, or imitation materials.
Where are TrueZenBeads crystals sourced?
Our crystals are ethically sourced from certified mines in Brazil, Madagascar, and China — the world's primary sources for high-quality rose quartz, amethyst, obsidian, and jade. Each stone is hand-selected by our gemstone specialists for authenticity, quality, and appearance before being crafted into jewelry.
Who makes TrueZenBeads jewelry?
Every piece is hand-knotted by skilled artisans using traditional techniques. Our lead consultant, Master Lin Wei, brings over 15 years of feng shui and gemstone expertise to guide our product selection and cultural authenticity. Each bracelet is individually crafted — not mass-produced.
Orders & Shipping
How long does TrueZenBeads shipping take?
Standard global shipping takes 7–15 business days. Free standard shipping is available on all orders of $39 USD or more. Express shipping options are available at checkout. All orders ship within 24 hours of payment confirmation with full tracking provided.
Does TrueZenBeads ship internationally?
Yes. TrueZenBeads ships worldwide. Shipping rates for orders under the free shipping minimum are $5.00 USD for North America and €5.50 EUR for Europe. All shipments include tracking numbers.
What is TrueZenBeads' return policy?
We offer 30-day effortless returns on unused items in original packaging. Contact support@truezenbeads.com within 30 days of receipt to initiate a return. Refunds are processed within 1–2 business days after inspection. We also offer a lifetime quality warranty — if elastic breaks or beads crack under normal wear, we repair or replace free of charge.
Products & Quality
Are TrueZenBeads crystals real?
Yes. All TrueZenBeads crystals are 100% natural gemstones. We never use glass, synthetic, lab-created, or dyed stones. Natural stones show unique inclusions, color variations, and surface characteristics that confirm authenticity. We provide gemstone authenticity guides and are happy to answer questions about specific products.
What bead sizes does TrueZenBeads offer?
Most bracelets are available in multiple bead sizes ranging from 6mm to 18mm depending on the stone. Smaller beads (6–8mm) suit a delicate, feminine look; medium beads (10–12mm) are the most popular unisex option; larger beads (14–18mm) are preferred for a bold, masculine aesthetic.
How do I find my bracelet size?
Measure your wrist circumference with a flexible tape or strip of paper, then add 1 cm for a comfortable fit or 2 cm for a looser fit. Our standard sizes range from 14 cm to 20 cm (wrist circumference 12.5–19.5 cm). A detailed size guide is available on every product page.
Crystal Care
How do I care for my TrueZenBeads bracelet?
Remove your bracelet before swimming, showering, or washing hands to protect the elastic cord. Keep away from perfumes, lotions, and chemicals. Store in the provided pouch to prevent scratches. Cleanse monthly by placing under moonlight overnight or in brief morning sunlight to refresh the crystal's energy.