Shipping & Returns

At TrueZenBeads, your happiness is our top priority. We are committed to delivering mindful products and a clear customer journey.
  • Global Tracked Shipping - Safe delivery to your door.
  • 30-Day Effortless Returns - Peace of mind guarantee.
  • 30-day returns and care support - Quality you can trust.
Shipping Information

We take great care in preparing your artisan pieces for their journey. Orders are fulfilled from our international fulfillment partner, and the estimates below reflect cross-border delivery.

  • Order Processing: Most orders are processed and prepared within 1-3 business days.
  • United States: Standard tracked delivery usually takes 7-15 business days after processing.
  • Canada & Europe: Standard tracked delivery usually takes 10-18 business days after processing.
  • Australia, New Zealand & Singapore: Standard tracked delivery usually takes 10-18 business days after processing.
  • Shipping Rates: We offer free standard shipping on North America orders over $39 USD, European orders over €45 EUR, and Australia, New Zealand, and Singapore orders over $45 USD. Current shipping options are always shown at checkout.
  • Customs, VAT & Import Fees: Product prices do not automatically include local VAT, customs duties, import taxes, or carrier clearance fees for international orders unless these charges are shown at checkout. Any such local charges are the customer's responsibility according to their destination country's regulations.
  • Delivery Risk: TrueZenBeads is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.
  • Track Your Order: A tracking number will be emailed as soon as your package leaves our fulfillment facility.
Returns & Exchanges

You may return or exchange your items within 30 days of receipt. Whether it is an incorrect size, a damaged product, or you simply changed your mind, we are happy to help.

  • Items must be unused, unworn, and returned in their original packaging.
  • Customers are responsible for return shipping unless the item arrived damaged or incorrect.
  • Refunds are issued to the original payment method after the returned item is received and inspected.
Need Help?

If you have questions about shipping, tracking, returns, or exchanges, contact our support team before placing your order or after receiving your tracking details.

Contact Support