TrueZenBeads-Geschenkkarte

FREE WORLDWIDE SHIPPING

• We are pleased to offer free standard shipping to all countries with no minimum purchase required.
• Each Garden Quartz piece is carefully inspected and securely packaged to ensure its natural beauty is protected during transit.

TOTAL DELIVERY TIME

• Order Processing: 2–3 business days (Monday–Friday).
• United States: 10–15 business days.
• Europe & United Kingdom: 12–18 business days.
• Australia & Asia: 8–12 business days.
• Rest of World: 15–25 business days.
• A tracking number will be sent to your email within 2–3 days of your order.

30-DAY SATISFACTION GUARANTEE

• If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery.
• Condition: Items must be unused, in their original condition, and include all original packaging.

IMPORTANT NOTE FOR NATURAL STONES

• Authenticity: Every Garden Quartz is a unique treasure from the earth.
• Variations: Natural variations in color, pattern, and phantom inclusions are signatures of authenticity and are not considered defects.
• Please appreciate the individual character of your unique stone before initiating a return.

RETURN SHIPPING

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
• Refunds are processed within 5–7 business days after we receive and inspect your return.

DAMAGED OR DEFECTIVE ITEMS

• If your item arrives damaged, please contact us at support@truezenbeads.com within 48 hours of delivery with clear photos.
• We will provide a full refund or a replacement at no additional cost to you.

CONTACT OUR CARE TEAM

• Email: support@truezenbeads.com
• Response Time: We typically respond within 24 hours (Monday–Friday) to ensure your complete satisfaction.